VULNERABILITY DISCLOSURE POLICY

Telenor Sverige AB

 

This VDP progam is only for Telenor Sverige / Telenor Sweden - hereafter referred to as Telenor. Vulnerabilities relating to other companies in the Telenor Group should be sent via the individual company’s disclosure program or by emailing their security team.

 

Introduction

The safety and security of our customers’ data, and the reliability of our products and services, are of utmost importance to Telenor. Therefore, we aim to design and make products and services with the highest levels of security and reliability. Despite our best efforts, due to the highly complex and sophisticated nature of our products and services, vulnerabilities and errors may still be present in our products and services.

This policy describes Telenor’s approach to requesting and receiving reports related to potential vulnerabilities and errors in its products and services from those that interact with such products and services.

Customers, users, researchers, partners and any other person that interacts with Telenor’s products and services are encouraged to report identified vulnerabilities and errors with such products and services.

Telenor highly appreciates the efforts made by the reporting party in identifying the vulnerability or error. Reporting of such vulnerabilities and errors will contribute to improving the security and reliability of our product and services.**

 

contact

The preferred method for contacting Telenor Sverige regarding urgent matters for above mentioned vulnerabilities and errors is by using the form present on this page (https://vdp.telenor.se/p/Send-a-Report) or through our Bug Bounty Program (https://vdp.telenor.se/p/Bug-Bounty-Program). Please note that supplying your contact information with your report is entirely voluntary and at your discretion. Telenor will make use of all reports that are submitted; both those submitted anonymously and those with contact information. If you do submit your contact information, Telenor will only use such information to get in touch with you regarding clarifying the details of your report, if that is necessary. Otherwise, please visit Telenor’s general privacy policy to see how we respect the privacy of your personal data: https://telenor.se/kundservice/integritet/ (information in Swedish)

 

Terms and conditions

By making a report to Telenor using the form on this page, or otherwise communicating a report to Telenor, regarding vulnerabilities and errors, you agree to the following terms:

Telenor may use your report for any purpose deemed relevant by Telenor, including without limitation, for the purpose of correcting any vulnerabilities and errors that are reported and that Telenor deems to exist and to require correction. To the extent that you propose any changes and/or improvements to a Telenor product or service in your report, you assign to Telenor all use and ownership rights to such proposals.

 

out of scope targets

Vulnerabilities related to mobile telephone handsets and associated devices is not covered as part of this program. Any reports of this nature should be sent to Telenors customer services team (https://www.telenor.se).

Vulnerabilities related to our customers should be reported to the owner of the website / application / device.

Customer domains

*.bbcust.telenor.se	*.cust.bredbandsbolaget.se
*.cust.telenor.se	*.customers.ownit.se
*.sme.telenor.se	*.cust.ownit.se

 

Other services

Telenor Connect ID	*.telenor.com
Business units outside of Sweden

 

confirmation

You confirm to Telenor that:

You have not exploited or used in any manner, and will not exploit or use in any manner (other than for the purposes of reporting to Telenor), the discovered vulnerabilities and/or errors;

You have not engaged, and will not engage, in testing/research of systems with the intention of harming Telenor, its customers, employees, partners or suppliers;

You have not used, misused, deleted, altered or destroyed, and will not use, misuse, delete, alter or destroy, any data that you have accessed or may be able to access in relation to the vulnerability and/or error discovered;

You have not conducted, and will not conduct, social engineering, spamming, phishing, denial-of-service or resource-exhaustion attacks;

You have not tested, and will not test, the physical security of any property, building, plant or factory of Telenor;

You have not breached, and will not breach, any applicable laws in connection with your report and your interaction with Telenor product or service that lead to your report.

You agree not to disclose to any third party any information related to your report, the vulnerabilities and/or errors reported, nor the fact that a vulnerabilities and/or errors has been reported to Telenor.

Telenor does not guarantee that you will receive any response from Telenor related to your report. Telenor will only contact your regarding your report if Telenor deems it necessary.

You agree that you are making your report without any expectation or requirement of reward or other benefit, financial or otherwise, for making such report, and without any expectation or requirement that the vulnerabilities and/or errors reported are corrected by Telenor.

 

Bug Bounty Program

Telenor also has a bug bounty program, visit https://vdp.telenor.se/p/Bug-Bounty-Program for more information.